Which marketplaces are supported?+
All European Amazon marketplaces on your account. You choose in the dashboard which of them eLogix ships. Beyond Amazon we are connected to Shopify, eBay, OTTO, WooCommerce, TikTok Shop and Mirakl-based marketplaces; anything else can be connected through Billbee or our REST API.
Is there a minimum volume?+
No. We start at the first parcel, and prices are tiered by monthly volume. There is no setup fee and no software licence – the integration is part of the fulfillment contract, you pay for storage, picking, packing and postage.
How long does onboarding take?+
Connecting the channel and running a test takes a day. The test run is read-only: you see which orders would be imported and whether every article is matched before anything is shipped. From goods receipt, stock is usually sellable within 24 hours.
What happens if the API connection fails?+
Orders are fetched again as soon as the connection is back, and every order carries a unique key, so a duplicate shipment cannot occur. Anything that stays stuck is listed in the dashboard under items that need clarification, with the error message attached.
Which Amazon orders do you ship?+
Merchant-fulfilled (MFN) orders from Seller Central, including Seller Fulfilled Prime. FBA orders continue to be shipped by Amazon – both models run in parallel and the stock is kept separate.
Does this give me the Prime badge?+
That is Amazon's decision. We provide the prerequisites: a late cut-off, on-time delivery and valid tracking. You apply for Seller Fulfilled Prime in Seller Central and we support the trial period.